Dove Hospice & Wellness
When we say “personal information” we mean identifiable information about you, such as your name, email, address, telephone number and so on. When we say “health information” we mean the information described in clause 4(1) of the Code, which is information about an individual’s health and medical history, information about any disabilities the individual has or had, information about health services or disability services being provided or that have been provided, information provided by an individual in connection with the donation, testing or examination of any body part or bodily substance, and any information collected before or during and incidental to the provision of any health service or disability service to an individual.
We may collect, store, and use the following types of personal information from you either directly or directly, when you complete any form (including online forms), sign our admission forms, or otherwise register to use any of our services, or provide any other information in connection with your use of our services:
We collect or obtain personal information from authorised third parties. This includes information such as medical tests, or medical histories obtained from your GP, Health New Zealand, the Māori Health Authority, physiotherapists, district nurses, dietitians (including dietitians from the University of Auckland) and other healthcare providers.
We may also create or obtain personal information, such as evaluative records about your interactions with us, and any interactions we have with your nominated representatives. Evaluative information may be confidential to us.
You can always choose not to provide your personal information to us, but it may mean that we are unable to provide you with certain services.
We only keep your personal information for as long as we require it for the purposes of providing you with our services and for our record-keeping purposes. Following that period, we’ll make sure it’s deleted.
We will not otherwise disclose your personal information unless we believe on reasonable grounds that you have provided your authorisation. However, you should be aware that we may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas or other legal process or investigation including by tax authorities, if such disclosure is required by law, or if we consider it necessary to reduce a serious threat to an individual’s life or health or to the health or safety of the general public. Where possible and appropriate, we will notify you if we intend to disclose your personal information in these limited circumstances.
We are committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorized access, modification, or disclosure.
Dove Hospice implements and maintains organisational and technical security measures that are designed to provide reasonable protection against the loss, interference, or misuse of your personal information and to prevent unauthorized access, modification, or disclosure of that information.
If you have accessed our websites, we take all reasonable precautions to protect your personal information from unauthorised access, use, modification, or disclosure, but no data transmission over the internet can be guaranteed to be completely secure. As such, we cannot ensure the security of any information you transmit or receive through our websites and these activities are conducted at your own risk.
If you believe there may have been a privacy breach, please contact us as soon as possible using the contact details provided below.
The length of time we keep your personal information depends on what it is and whether we have an ongoing clinical need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal requirements
We’ll retain your personal information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing need to retain it, in accordance with our internal retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised. Otherwise, as a general rule, we only keep your personal information for as long as we require it for the purposes of providing you with our services.
It is your responsibility to ensure that the personal information you provide is accurate, complete and up to date.
You may request access to the personal information we hold about you, request that we update or correct any personal information we hold about you, ask us to restrict or cease processing your personal information or even delete your personal information, by setting out your request in writing and sending it to us at the contact details set out below.
We will review your request as soon as reasonably practicable to comply with our legal obligations. If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.
We may request that you provide us with your questions or concerns in writing. We will respond as quickly as possible (our target response is 20 days) and handle all complaints in a way that is fair and consistent.
If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Office of the Privacy Commissioner online at www.privacy.org.nz, or:
Office of the Privacy Commissioner
PO Box 10-094
Wellington 6143, New Zealand
Phone: +64 4 474 7590
Enquiries Line: 0800 803 909